Website Terms & Privacy
Compass Therapy & Consulting, PLLC
Find Your Way Back to You.
Welcome to the Compass Therapy & Consulting website. We value your privacy and want you to feel comfortable and informed when using our website and communicating with our practice.
This page explains how we approach privacy, website use, online communication, and certain rights and responsibilities that apply when you visit or interact with our website.
Your Privacy
Compass Therapy & Consulting, PLLC respects the privacy of our clients and takes the protection of personal and health information seriously.
Information collected in connection with therapy services may be protected under applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable.
Our use and disclosure of protected health information is governed by our Notice of Privacy Practices, which is provided to clients as part of the intake process and is available upon request.
Information You Share With Us
When you contact Compass through our website, you may choose to provide information such as your name, email address, telephone number, or information related to your request for services.
Please keep in mind that general website forms and email are not intended for sharing detailed or highly sensitive mental health information.
If you become a client, we will provide secure methods for communicating about your care and services.
How We Use Website Information
Information submitted through our website may be used to:
Respond to questions or requests for information.
Contact individuals who are interested in services.
Help coordinate an initial consultation or appointment.
Provide information about Compass services.
Maintain and improve our website and online experience.
We do not use information submitted through the website for purposes unrelated to the reason it was provided, except as permitted or required by law.
Cookies & Website Technology
Our website may use cookies, analytics, or similar technologies to help us understand how visitors interact with our website and to improve its functionality.
These technologies may collect information such as browser type, device information, pages visited, and general website activity.
The information collected through these tools is intended to help us maintain and improve our online presence. Specific third-party services used on the website may have their own privacy practices and policies.
Using Our Website
The information provided on this website is intended for general educational and informational purposes.
Website content should not be considered a substitute for individualized mental health care, professional advice, diagnosis, or treatment.
Information on this website may not apply to every person or situation.
Therapy & Client Relationships
Contacting Compass Therapy & Consulting through this website does not automatically establish a therapist-client relationship.
A therapeutic relationship begins only after the appropriate intake process, consent, and other required steps have been completed and services have been initiated.
Availability of services may vary depending on clinician availability, location, insurance, and other practice considerations.
Compass Therapy & Consulting currently provides telehealth services throughout Illinois.
Communications & Response Times
We welcome questions about our services and encourage prospective clients to contact us.
However, website forms, email, and social media should not be used for urgent or emergency situations.
Messages may not be reviewed immediately, and sending a message does not guarantee an immediate response.
For established clients, please use the secure communication method provided by your clinician or the practice.
Crisis & Emergency Situations
Compass Therapy & Consulting is not an emergency or crisis response service.
If you are experiencing an emergency or believe you may be in immediate danger, call 911, go to the nearest emergency department, or contact the 988 Suicide & Crisis Lifeline.
Educational Resources
Compass may provide articles, books, videos, links, and other resources for educational purposes.
These resources are intended to encourage reflection, learning, and awareness. They should not be interpreted as individualized clinical recommendations or as a replacement for professional mental health care.
Links to Other Websites
Our website may occasionally include links to outside organizations, resources, or websites.
These links are provided as informational resources. Compass Therapy & Consulting does not control the privacy practices or content of external websites.
We encourage you to review the privacy policies and terms of any third-party website you choose to visit.
Intellectual Property
The content appearing on this website, including written materials, graphics, logos, photographs, and other original materials, belongs to Compass Therapy & Consulting, PLLC or is used with permission.
Please do not copy, reproduce, distribute, or use Compass materials for commercial purposes without prior written permission.
Good Faith Estimates & Your Rights
You have the right to receive a Good Faith Estimate of expected charges for certain services when you are not using insurance to pay for your care, as required by applicable law.
If you receive services from Compass Therapy & Consulting and would like information about your estimated costs, please contact our office.
You can learn more about federal protections under the No Surprises Act through the U.S. Centers for Medicare & Medicaid Services.
Updates to This Page
We may occasionally update this page to reflect changes to our website, services, privacy practices, or applicable requirements.
When updates are made, the effective date at the top of this page will be revised.
Questions
If you have questions about our website, privacy practices, or the information provided here, please contact Compass Therapy & Consulting through the contact information available on our website.